What about duties and taxes?
All prices quoted in the shop are excluding value added tax (VAT). VAT will only be added on the invoice of orders within Norway.
We are required to declare the actual cost of our products on the customs documentation for international shipments. The payments of any duties or taxes assessed by the receiving country are the responsibility of the buyer and will be billed separately by the shipping provider.
How do I pay for the order?
We do not offer online payment and all payments are done by invoice. When you state that the shipping and billing address is identical on the order form, we will send the invoice in the e-mail address provided. When you state a billing address separate from the shipping address, we will send the invoice by regular mail to the billing address provided.
What does the algae and growth media cost?
Each algae strain (20 ml) has a fixed price of 400,- Norwegian Krone (NOK) for education and 500,- NOK for research purposes, 1200,- NOK for commercial use (including toxicity testing/feed), and 400,- NOK for our project partners.
Media growth kits are sold in two sizes. The price is fixed for all uses, except project partners, and includes the additional shipping cost. The 500ml and 1000ml cost 300,- NOK and 500,- NOK respectively, or 200,- NOK and 400,- NOK for our partners.
How long after I place an order will you send the algae?
We will start processing your order as soon as possible. Smaller orders are normally shipped within a week of order, while large or complex orders can take up to three weeks to process.
Do you ship to my country?
We make an effort to ship to any country. Note that some of the strains in the collection are toxic and may be subject to import or export restrictions. We will contact you if this is the case with your order. Also note that it is the responsibility of the buyer to ensure that it is legal to import the algae strains ordered in the buyer’s country. Any issues arising in customs are the responsibility of the buyer.
How long does shipping take?
We will send you a confirmation e-mail when the order has shipped. We use the Norwegian Post for all our shipping, and their shipping time estimates vary from country to country. Normal shipping within Norway generally takes 2-3 days, while express shipping is over night. Normal shipping internationally normally takes 7 to 10 days, while express shipping estimates vary, but are generally faster than normal shipping (normally under one week).
What are my obligations when the algae arrive?
Our goal is always for the cultures to make it to you alive. Once the shipment leaves us, it can be subjected to a range of stress, like varying temperatures or vibrations, which can affect the survivability of the algae. Cultures need to be inspected immediately upon arrival to determine if they are viable. You should get in touch with us immediately if there are any problems detected. Issues must be reported within 14 days of receiving shipping confirmation from us. Later notice will forfeit all rights for a replacement.
What happens if the algae are non-viable on arrival?
First of all, we’re sorry this happened. We will re-ship any cultures
that were non-viable on arrival. Note that we will only re-ship if you
give us notice within 14 days of receiving the e-mail confirming that
the shipment has been sent.
What shipping options do you provide?
We offer “normal” and “express” shipping, both within Norway and internationally. Prices are non-dependent on weight or international shipping location. Normal shipping within Norway costs 50,- NOK, express 300,-. Normal international shipping is 60,- NOK, express 900,-.
Can I collect orders myself?
Yes! Make sure you choose "Collect at NIVA" before submitting an order. After you submit an order we will get in touch with you to arrange a date and time for collection.